Privacy Policy

Who we are

Epicarp Solutions Private Limited is a technology services company based in Bengaluru, India. We help organisations simplify operations, strengthen technology environments and build practical technology capability.

References to “Epicarp”, “Epicarp Solutions”, “we”, “us” or “our” in this policy refer to Epicarp Solutions Private Limited.

Information we may collect

The information we collect depends on how you interact with us. We generally collect only information reasonably required to respond to you or provide the requested service.

How we use your information

Personal information may be used where reasonably necessary to communicate with you, operate our business and provide our services.

• Respond to enquiries, requests and communications.
• Understand business requirements and discuss relevant services.
• Arrange consultations, meetings and demonstrations.
• Deliver contracted services and provide customer support.
• Improve our website, content, services and customer experience.
• Maintain the security and integrity of our website and systems.
• Meet applicable legal, contractual and regulatory obligations.

Consent and processing of personal data

We process personal data only for appropriate and clearly identified purposes and in accordance with applicable data protection requirements.

Depending on the circumstances, information may be processed based on your consent, to respond to a request initiated by you, in connection with services you have requested, or where processing is otherwise permitted or required by law.

Where processing relies on your consent, you may withdraw that consent by contacting us.

Sharing your information

Epicarp Solutions does not sell your personal information.

We may share limited information with trusted service providers where reasonably required to operate our business or deliver our services.

• Website and cloud hosting providers.
• Email, communication and collaboration providers.
• Analytics, monitoring and security providers.
• Professional advisers where required.
• Government or regulatory authorities where disclosure is required by applicable law.
• Partners or subcontractors involved in delivering a service where appropriate safeguards are in place.

Cookies and analytics

Our website may use cookies and similar technologies to support website functionality, understand how visitors interact with our website and improve overall performance and experience.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect parts of the website.

Where required, non-essential cookies will be used in accordance with applicable consent requirements.

How we protect your information

We apply reasonable technical and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, authentication, system monitoring, backups, administrative restrictions, security technologies and appropriate internal practices.

No electronic system can be guaranteed to be completely secure, and our safeguards are reviewed based on the nature and risk of the information being processed.

How long we keep information

We retain personal information only for as long as reasonably required for the purpose for which it was collected or where retention is necessary for legal, regulatory, contractual, accounting or security purposes.

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with our applicable retention practices.

Your privacy rights

Depending on applicable law and the circumstances, you may have rights relating to the personal information we hold about you.

• Access — request information about personal data being processed about you.
• Correction — request correction of inaccurate or incomplete information.
• Erasure — request deletion where applicable and subject to legal requirements.
• Withdraw consent — withdraw consent where processing depends on your consent.
• Raise a grievance — contact us regarding concerns about the handling of your personal data.

We may need to verify your identity before completing certain privacy requests in order to protect your information.

International data processing

Some cloud platforms or service providers supporting our business may process information in locations outside India.

Where this occurs, we take reasonable steps to work with appropriate service providers and apply safeguards consistent with applicable data protection requirements.

Third-party websites and services

Our website may contain links to websites, platforms or services operated by third parties.

Epicarp does not control the privacy practices of those independent services. We encourage you to review their privacy policies when leaving our website.

Children's privacy

Epicarp provides business technology services and our website is primarily intended for organisations, professionals and adult users.

We do not knowingly seek to collect personal information from children through this website.

Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices or applicable requirements.

The latest version will be published on this page together with the updated effective date.